Privacy policy

Bahader Warranty & Claims · last updated 6 November 2026

Bahader Warranty & Claims ("the app") is a Shopify app made by Bahader Labs, a brand of Shahid Bahader IT Services ("we"). It lets Shopify merchants take product warranty registrations and warranty claims from their customers. This policy explains what data the app collects, why, and how it is deleted.

Data from merchants

When a merchant installs the app, we store:

• the shop's myshopify.com address and the access token Shopify gives the app;
• for staff who open the app: their Shopify user ID, name, email, locale and account-owner flag, as provided by Shopify for the session;
• the merchant's settings: warranty lengths and rules, email texts and notification address, and form options.

We also read the shop's name, email address and product and collection details through Shopify's API, to show products and send emails in the shop's name. Product data is not copied beyond the product name and ID stored with a registration.

Data from the merchant's customers

When a customer uses the warranty forms on a merchant's store, we store what they enter: name, email address, optional phone number, the product, purchase date, and optionally serial number, order number and where it was bought. For a claim we store the description of the problem, the outcome they would like, and the claim's history (status changes and messages). Photos sent with a claim are uploaded to the merchant's own Shopify store (Content → Files), not to our servers.

If the merchant turns on automatic registration, we receive paid orders from Shopify and store, for each product registered, the customer's name and email, the order number and ID, and the order date.

When a customer makes a claim with their order number, we read that order from Shopify (only when the email they give matches the order's) to show them its products and warranty. We store, with the claim, the order number and ID, the order date, the product and the customer's name.

How the data is used

• to record warranties and claims and show them to the merchant in the app;
• to let customers look up their own warranty and claims, using their registration or claim number together with their email address, and follow a claim through the private link in their claim emails;
• to send the emails the merchant has switched on: registration confirmations, claim updates, and notifications to the merchant.

We do not sell data, use it for advertising, or share it with third parties, except our hosting provider, OVHcloud (which runs the server and database in its data centre in Canada, a country with an EU adequacy decision), and our email provider, Spacemail (which delivers the emails). The merchant is the controller of their customers' data; we process it on the merchant's behalf under the data processing terms in our terms of service.

Retention and deletion

• Merchants can delete any registration or claim in the app at any time.
• When Shopify passes on a customer's request to be forgotten, we delete that customer's registrations and claims for that shop.
• When Shopify passes on a customer's request for their data, we send the merchant everything the app holds about that customer.
• When a merchant uninstalls the app, we delete the shop's access details straight away, and all of the shop's data when Shopify asks us to (48 hours after uninstalling).

Security

Data is sent over HTTPS and stored in a private database on our server. Customer names, email addresses, phone numbers, claim descriptions and messages, and the app's access tokens are encrypted in the database (AES-256-GCM), so backups hold them only in encrypted form. Requests from Shopify are checked against Shopify's signatures. Only the merchant's staff, through Shopify, can see a shop's data in the app, and the app records when staff open or export customer data (kept for 180 days).

Your rights

If you are a customer of a store that uses the app, contact the store first: they control your data and can view, correct or delete it. You can also contact us at the address below, and we will help.

Contact

Bahader Labs (Shahid Bahader IT Services)
Email: support@bahaderlabs.com

We will update this page if the way the app handles data changes. The date at the top shows the latest version.